Here is copy of the chat I had yesterday with iomega customer service. I thought it would be interesting for everyone to get a test of how safe data can be.
Before, I wanted to give you few more detail:
1 – The Iomega Prestige 1Tb was purchased on August 2009 and has not been responding I guess since October-November 2009I
2- The vendor has recognised the disk failure and is happy to replace it but no recovery for to the saved data;
3 – I do understand HD can fail and you should have more than 2 backups, in my case, unfortunately, the two backups failed.
4 – What I do not understand is : why iomega didn’t answered earlier, why they never even tried to have a look at the HD and try to repair it AND why can’t I at least have a discounted price for recovery as a gesture.
5 – With so many digital documents to backup, just think of all these precious pictures collected for many years – we do need to trust as much as possible backup storages. How did I choose this model, simply from a friend’s recommendation. You only know the value of a product and the customer support when something goes wrong. Thanks god, not every iomega products fail. Actually, talking with IT expert friends, It was pointed to me the case of iomega Zip drives:
Looking at the Wikipedia: ‘In 2006, PC World rated the Zip drive as the 15th worst technology product of all time’
Further, “Iomega also produced a line of internal and external recordable CD drives under the Zip brand in the late 1990s, called the ZipCD 650… Early models of ZipCD drives were rebadged Philips drives, which were also so unreliable that a class action lawsuit succeeded.” – http://en.wikipedia.org/wiki/Iomega_Zip_drive
You can read more about the class action and its settlement here on iomega website:
You will notice – see here: http://personal.riverusers.com/~s/action.htm – that the class action started in 1997 regarding purchases between January 1, 1995 and March 19, 2001 – The original settlement dates March 2001 and the revised version May 2002!!!
That means that between 1995 and 2001, customers suffered from a faulty product while iomega refused to take its responsibilities for a class action to be initiated.
Now, I hope sensitive materials such these hard drives could be appropriately tested before commercializing and receive a ranking of quality from an independent body in order to allow the customer to make a wise decision of purchase.
UPDATE: after opening the Hard Drive a small loose piece was find, Could it be repaired?